Refund, Replacement & Reprint Policy

1. Eligible Circumstances for Free Reprint or Full Refund

You are entitled to a 100% free reprint or full refund under any of the following verified conditions:

• Manufacturing / Printing Defects: Noticeable machine streaks, ink bleeding, color distortion, or printing alignment faults that were not present in your uploaded source document.
• Unscannable QR Code / Barcode: If the QR code in your uploaded digital PDF was sharp and valid, but the physical printed card cannot be scanned due to a printer calibration error.
• Wrong Card Type Delivered: If you received a card type, size, or material different from what was confirmed in your order.
• Physical In-Transit Damage: If the card arrives cracked, broken, severely bent, or deeply scratched due to courier mishandling.
• Missing Cards in Multi-Card / Bulk Orders: In case of quantity discrepancies in bulk orders, we will dispatch the missing cards immediately at zero extra cost or refund the pro-rata balance.

2. Ineligible Circumstances (Non-Refundable)

Because PVC cards are customized with individual personal data and cannot be restocked or resold, refunds and reprints cannot be provided in the following cases:

• Low-Quality or Blurry Source Uploads: Poor print quality resulting from low-resolution screenshots, blurred phone photos, dark scans, or compressed files provided by the customer.
• Customer Typographical / Demographic Errors: Errors in spelling, address, date of birth, or details that existed in the original document uploaded by the customer.
• Incorrect Delivery Details Provided: Non-delivery or delayed delivery resulting from an incorrect recipient name, invalid street address, wrong PIN code, or unreachable contact number.
• Change of Mind Post-Production: Requests for cancellation or refund after the card has already been physically printed and laminated.

3. Step-by-Step Replacement & Refund Claim Process

To request a free reprint or refund, please follow these simple steps within 48 hours of parcel delivery:

1. Take 2–3 clear photographs or a short video of the defect or damage on the received card.
2. Send the photos along with your Order Number (e.g. FPVC-XXXXXX) to our support team via:

   📧 Email: [email protected]

   💬 WhatsApp / Phone: +91 98030 60208

3. Our quality control team will inspect the claim and confirm resolution within 4 to 12 business hours.

4. Refund Processing Timelines

• Online & UPI Payments: Approved refunds are initiated within 24 to 48 hours and are credited back directly to the original UPI account or payment card within 3 to 7 working days depending on your bank.
• Cash on Delivery (COD) Orders: Refunds for COD orders are processed via instant direct UPI transfer to your provided UPI ID or bank account.
• Reprint Dispatch: Approved reprint orders are assigned priority manufacturing and are dispatched within 24 hours with express tracking.